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Seasons Tree 5D Diamond Painting DIY

34 reviews
100% of buyers enjoyed this product! 7351 orders
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10-50 days (ships out within 7 business days)
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  • Item Type: Painting by Diamonds
  • Material: Resin 
  • Diamond Shape: Square 
  • Frame: No
  • Features: Cross, Stitch, Diamond, Embroidery, Rhinestones, Puzzle

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Diamond Art (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://diamondart.shop

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

34 reviews
100% of buyers enjoyed this product!
5 stars
(34)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 star
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Buyer
Review
J***e
18 Mar 2019

Item came in great shape. All gems and tools appear to be present. Have not done inventory yet but if I run into problems will contact the store. Will update once complete.

K***a
16 Mar 2019

Perfectly packed in vacuum. Layout is complete. Diamonds of square shape.

G***a
16 Mar 2019

Delivery to moscow a little more than a month. The goods are well packed. Bought as a gift.

Customer
15 Mar 2019

Excellent picture, well packed, came quickly, the colors are all included, convenient tools. My daughter is happy. I recommend.

A***v
15 Mar 2019

Ordered 50x65, it came for 21 days intact. The kit is full. Small crystals, i will collect for a long time, but this is a plus.

Y***a
15 Mar 2019

Everything is very and very good, i will add later on the quality of diamonds. At first glance, smooth, good packaging. Mommy has happiness, full pants.

G***y
14 Mar 2019

I'm just delighted! The parcel came in 12 days. Thank you very much to store and shipping service.

V***a
13 Mar 2019

The store sent the order quickly. It was almost a month. Track tracking. The picture corresponds to the description. I liked everything. Thank you)

T***v
13 Mar 2019

Very satisfied with the parcel. Packed neatly. All parts are decomposed so everything is clear even in chinese. It is a pity that i ordered the smallest (for the sample) It will come to work with magnifying glass. Thank you very much to the store.

A***y
12 Mar 2019

I received this today. So far it looks great. Canvas unrolled very easy and nothing is missing by the looks of it.

A***a
11 Mar 2019

The picture came in a complete set, packed as a tube, i begin to collect. Seller recommend!)))

D***d
11 Mar 2019

Everything came. Completeness coincides. How to collect a photo ^ ^

Customer
9 Mar 2019

Very pretty, took Some time, but love the painting

D***o
9 Mar 2019

Delivery to krasnodar 40 days, had to open a dispute due to the end of the protection period.

N***A
9 Mar 2019

I want to note the packaging! Just great!! Better not happen

M***a
6 Mar 2019

It was sent to the krasnodar territory for 18 days, because of the holidays for a very long time could not send. I even managed to change my mind and refuse the parcel, but the store still sent it) packed in an inflatable mattress, the canvas itself without creases. Diamonds are bright, very shiny, the right size (i got too big on the other picture and it was difficult to lay a level row). Adhesive layer is not very thick, it is good, convenient to adjust. I'll probably order it in this store.

T***B
3 Mar 2019

very wel packaged

O***v
27 Feb 2019

Beautiful diamond embroidery. Everything is perfectly packed. The parcel was a month.

А***и
27 Feb 2019

Packed remarkably, corresponds to the description, the order was tracked, i will order more

E***e
26 Feb 2019

Excellent service fast shipping

I***a
19 Feb 2019

The order came very quickly, very well was packed, everything is included, lots of rhinestones, corresponds to the description, the picture is very beautiful, the order is very satisfied. I recommend to everyone!

N***a
15 Feb 2019

Thank you all liked it.

Customer
14 Feb 2019

Everything came on time, the order is satisfied, corresponds to the description. Thank you store)

B***z
14 Feb 2019

Arrived fast with all parts very happy good quality.

A***r
14 Feb 2019

Whole beautiful painting. Well packed and all present

D***s
13 Feb 2019

Received in good condition!

N***o
12 Feb 2019

Everything is fine. The parcel came as described. Packed qualitatively. Thank you.

Y***n
7 Feb 2019

Very beautiful picture. Children really like to do it. Delivery 26 days.

E***a
6 Feb 2019

Beautiful picture and came very quickly

T***a
6 Feb 2019

The order came 2 weeks before yekaterinburg. Respect the store. Very cool worked. Clever guys. Thank you very much. Packed so that you do not fit) in general i recommend!!!

E***a
3 Feb 2019

Thanks for the order. I understand that it does not depend on the store, but sooo waited a long time. I ordered my mother 11.11.18 for her birthday by 24.12.2018. The parcel came only on 01.02.2019. The seller is well done. He answered the letters and promised that if i did not receive the parcel in early february, he would send the money again or return it. It bribes.

K***a
3 Feb 2019

The embroidery came quickly, though it was kept in the mail for a long time. All super, completely satisfied

W***w
1 Aug 2018

Goed verpakt, snel verzonden en groter dan ik dacht. Super blij!

N***y
8 Jul 2018

Mooi op tijd geleverd maar spijtig genoeg vol met kreuken en plooien. Nu maar hopen dat het nog mooi egaal wordt na er een week boeken op te leggen

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