SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diamond Art (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, i loved it. Much better than i expected. Very good quality. I already have it framed but i haven't hung it on the wall yet, i put it on the floor to send you a picture. Recommended at 100%
All right, thank you.
the picture is very beautiful and corresponds to the description. the package arrived quickly and in good condition. I am satisfied.
In the rk came for two weeks, the quality is excellent, the sizes correspond, i advise!
Thank you very much to the store for the speed of work and the quality of customer service i recommend to all the seller and the goods i'm happy with
The canvas quality is supper, the panting precision is supper, the dimensions are accurate. Shipping is fast. I recommend this store. Everything is perfect. Thanks a lot. A+++++
Thank you, the picture is super, special thanks to the store
Very good purchase, fast shipping. Image quality is good for the distance i have put the pictures to
Very good. Thank you.
Excellent all well packaged
fast delivery, the product is very good :) thanks :)
Everything came its money is worth it, the frame did itself, thank you
Pts cool i will order more
Received smoothly and in perfect condition. As and as described. Very happy with the purchase.
Item normal only smell paint
I love these pictures. I'm very satisfied
Same as shown
Of course not hd but it will come down. the packaging is weak, it could not happen on the road. in general, it's good
Excellent picture, fast delivery. thanks
Sent quickly. Mail reached in 2 weeks. I took only a canvas. The stretcher did it herself. It looks very nice.
Seller highly recommended
good one .thanks