SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diamond Art (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool thing, we just went to the kindergarten, now all the things will be printed
Great thing, everything was done, as I asked! Well done!
The seal is wonderful, well packed, everything is whole. Prints well, the inscription is clear, what you need!!! Recommend!!!
Delight!!!! Very high quality and full, fast delivery! I liked everything! Thank you very much, I recommend))))
Very easy to use, it comes in a box to keep the doorbell easy and fast communication with store
Great thing. Many different design options. The store quickly manufactured everything and sent it to the point of issue. Many thanks to the seller! Very convenient for kindergarten. The goods are satisfied. I recommend to buy.
Super simple! Very satisfied with the purchase, corresponds to the description on! The store is very attentive, everything from his side did quickly and clearly) let's see how it will stick to the printing of the child's clothes (for how much washing will last). At first a little smeared, but then norms)
Super find! There was a delay in customs for a long time. Very convenient stamp, made by Russian letters☺& Middot;
I have not printed on my clothes yet. All in the kit there is, and a lid, and a sample, and a plug. The name was written correctly.
I order not the first time! Everything is at the highest level! Fast and high quality!
It looks like in the picture, the name as asked and did. well, the truth in the print of Chet Kosit, the delivery was combined into one, very convenient)
The order took a long time, but I ordered it with a margin of time! Thank you very much for printing! Everything is well done-a clear quality inscription. Photo Before and after washing, everything keeps perfectly. I'll order another one for the stock and girlfriend, too.
Very fast delivery. The paper like, the fabric is not tried. Thank you very much)
All good, print. The dress have not tried. Looks great. Was long, forgot about him.
Now is super fast, love is perfect and beautiful❤❤❤❤
very practical and has customized. recommend
Excellent seals, supports Arabic :) store responsive, good packaging, recommend product
Very beautiful very impressed me and the name is clear and I asked him in Arabic I liked
Came the long-awaited sta MPIK! Excellent quality! I recommend to buy, for children in the garden, or school the most it is to sign things!
Great communication with Seller, he also sent me design of.name Stamp before. I have to try to.wash the clothes od it holds on that. Thank you.
Very cool printing ordered two at once. Clear lungs and do not wash.
Good packaging comes with clear ink protective plastic box very compliant
In the container, everything is clear, printed, satisfied with the purchase, thank you
Thank you very much all received the goods correspond to me not 1 time I will order such a stamp he saved us a lot
Wow! They are so cool. Custom made and got them in just 3 weeks in New Zealand.
Everything quickly and packed came. Quality is good. Prints perfectly. Super!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks store! Wonderful seal, the order came quickly. Ordered 6.01, received 29.01 at the cash desk in Pyaterochka. Very convenient thing! Recommend!
I ordered mejidov, received mejidov. I needed my son in the garden
The seal arrived very quickly, the parcel was tracked all the way. Quality, nice to hold in hands. reads clearly, without lubricating. First I ordered by mistake a Green case, asked the store to change the color, thanks, changed. The seller is very polite, friendly, answered all the questions of interest. A very responsible and reliable seller. All doubt, take boldly, really cool seal, cool seller, and cool store! To the seller Thank you very much, for the quality, friendliness, and speed of sending! I recommend a one-stop purchase here, because. Here are the best seller and goods!
Cool stamp, thanks, but I thought that the letters would be more, sorry
Printing is excellent. On the fabric, you can see perfectly. Washing has not yet checked. Thank you very much for the store for fast, clear, and friendly communication. All my wishes have been taken into account. I really wanted it. Thank you!
Great thing. The stamp came in three weeks.
Very satisfied. Thanks to the store.
Great stamp. It is also visible on dark things. Packed in a box