SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diamond Art (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a long time i wanted these posters and i'm happy with the terms and quality :)
Beautiful, good material
Nice canvas picture. Good store. Very satisfied with the deal
Very good quality!
Beautiful paintings! Very fast delivery. Goods consistent with the description.
Delivery within 2 weeks, very well protected against wearproof. Very good quality product, recommended!
Very nice. I'm thinking of buying the other two to get the triptych. Thank you
Very satisfied with the order, it was better than i imagined it, the most important thing is very high-quality packaging in a plastic tube, which excludes deformation of the picture. Thank you very much to the store!
Everything was perfect. Thank you
All OK, fast delivery, firmly packing in plastic tuba. Recommend
The quality is amazing and the drawing as it comes in the photo. I recommend 100%
Delivery 2 weeks, looks kaifovo
Great quality prints, looks exactly as in pictures
Excellent service and products! Will buy again.
IS quality and very beautiful, recommend!!
Very beautiful the product, and the really good material.
Very Satisifed with Product. Good Seller. Will purchase again.
Even better in person! And fits my ikea frames perfectly!
I am very satisfied with purchase, product came after a month, neatly packed, no damage, material and artwork is very good quality. Recommend!
Everything great, sent in sturdy packaging, great quality. Will add photos later when I hang them on frames.
Posters may super quality. All packed in Thick Tube and rather there is no option to something with them happen during shipping. Recommend.
Fast shipping and good quality
Very good quality product. Well packed for transportation time, nothing to not zniszczyło. Recommend in 100%. Very good value for money.
Very good, quality. Fast shipping. Recommend
Exactly what is shown in the description. Came faster, than expected.
Product qualitatively excellent! IT IS printed on canvas and not on paper, therefore won't ruin during transportation and has very bright colors. Soddisfatissima! It definitely compreró others.
Images very nicely the prezentują. Fast shipment
Excellent quality. Texture base and good printing quality. In the photo already in the framework of ikea
100% quality goods, very fast shipment and shipping. I recommend to everyone.
Posters look good, on good quality canvas. Just have to figure out how to strech the canvas and frame them. The quality of print is very good. Cannot wait to see how they look on my wall.
Great Quality & fast shipping!
Color is good, true to description. Came in a little pipe/tube. Thank you!
Great quality. I can’t to put these up on my home office.
lovely print, no complaints!
Beautiful exactly as described