SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diamond Art (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I would like this product Thank you
My boy love this stickers. It's something interesting and cool. The seller responded quickly to my email and even if we had a problem with the delivery, he was happy to send me the order again. I would definitely recommend trying this stickers, they really work.
Very cool thing. I taught the child to go potty in two days, although we’ve been trying for a year. We poured some water and we sat on the potty with the mom and what else we had not tried. A friend gave us a piece and I’m just in a pleasant shock !!!
Good evening. Stickers work 100%. Just today I convinced my daughter to sit down, the whole evening now she goes only potty. Thank you for your great help. ❤️
Good afternoon, thanks for the stickers. Although we were going potty already, without always asking, but with the stickers, the daughter became even more interested. Now she doesn’t miss this moment. She stands up and looks if the picture has appeared. Thanks
I recommend everyone. I ordered for my child. With this sticker, he began to ask for going potty himself.
Good day. We didn’t want to go potty at all. But... we are using your stickers and now we go potty. Thank you very cool !
Thank you, the stickers are amazing. The child became interested in going potty. We are very pleased.
Good day! Today I finally took the stickers! They are just a miracle! I took for the younger junior and it was interesting for both the younger and the older!))) thank you very much
Hello. Thank you very much for the stickers and for the very fast delivery. Successes have become visible just on the second day. The child really likes it and the most important thing is that there is now interest to go potty))
Very cool stickers ! Thank you very much, everything works. Since we bought it and we go potty, and also wave to the like. ✋We’re very pleased.
Super!! Super!!! Super!! My daughter is 2 years and 6 months old. She was wearing the potty on her head, like a hat and was afraid to sit on it. Thanks to the stickers, after a week, without exaggeration, we learned to go potty !!!