SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diamond Art (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good afternoon! Of the seven hundred, two were scuffs, i had to stick a decorative butterfly on one, the second until i decided how to close.
Ordered on February 22, received on March 4. Second Order, nice product, I put it on ceiling, on the other hand, it must be glued to prevent falls in high heat.
Just superrr
I love these mirrors, i use them everywhere
thanks
Ordered on January 27, received on February 20. Compliant with the description, however made more plastic effect than glass...
Great product, thanks!
ok
Very good
Very, very fast delivery! Ordered 28.12.18, came on 09.01.18. Thank you for your promptness!
All ok, we order the first time
The order came in record time in the urals, in just 2 weeks. Packed very well, reliable. Mirrors were not damaged. Everyone is happy: the goods, the store and the store. I recommend.
Nice price. Thanks.
Product packaging is excellent. Who needs to have an instruction in russian (though the translation of krivovat). Purchase satisfied. With the function of the mirror copes to 90%, and even more, provided that the surface is absolutely smooth. Because of the tile joints, i had to move a little and repaint the puzzles. The plywood was successful, that keeps, as if the first time. Now i think a large canvas on the door to order...
Fast delivery, and especially pleased with the instruction in russian)))
It took very little time to arrive. Excellent packaging.
It came a little less than a month, packed securely, all as in the description, each hexagon in a protective film. Tracking from and to. At 5 +
It came quickly. Home became Cozy, everyone asks where i bought))) the main thing, expands the space. i pasted on the floor of the wall (bought a lot) the hall began to look much more. i recommend
Good mirrors, plastic, i think, is better than similar in ikea. Packed well
Delivery 25 days. Packed very well, reliably especially for our mail)) the quality is excellent, the material is like strong cardboard, glued tightly, the glue is evenly on the entire surface. I liked it very much, i'll probably order it. The store is responsive, the messages respond quickly. I advise you. Rare moment when normal seller)
1 mirror with bevel
He arrived fast
I order a second time, everything is fine
Love it
got it, but one piece was broken. i think it was the postal agent fault
Cool mirror
Ok
very nice mirrors, i'll order some later too. thank you
All super. Very well protected. Recommend
It came in a solid package, the mirrors are good, i order the second time
I received the parcel. Very well and securely packed. Visual inspection: no cracks and creases found. Only in a month i can paste and evaluate how successful the purchase is. Then i'll write. The parcel was 23 days. Many thanks to the store for the good work. Good luck to you in business!
Everything corresponds to the description. Seller recommend!
5
Good product, get to chile fast, recommend store.
Well received. Very satisfied
Whole
the product comes with no damage and intact . beautiful i will buy more
It came on time, packed well, the store is satisfied, i advise.
Packed well store recommend came quickly