We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good Quality for a fair Price
A very long time was the parcel, but the product corresponds to the description.
Again someone happy
To moscow for two months. How to do the work, i will add a review
This is my second time buying from here and again more missing drills, but I just asked and they sent the missing drills, got them today. Just one suggestion to the store maybe have the drills checked twice before sending. Thankyou for your communication and never hesitated to extend the purchase protection when ever I asked, this was only because I bought this just before it got hectic with many other orders from other places due to Christmas
2 weeks to belgium, thank you
As always on top. Delivery is fast. Packed in a box neatly, nothing crumpled. Embroidery quality is very good. Thank you very much. I recommend.
Whole fast delivery! Well packed. Well kept informed where the product is. Everything is correct according to the list. Happy with it.
Exactly as expected. Great store!!!!!!! A++++++
Everything corresponds to the description, came true, crumpled a little. I recommend the product.
All drills accounted for, canvas in good condition.
Cest une superbe achat
hermoso, muy divertido muchas gracias por el regalo
Came rolled in a box with all diamonds accounted for!!! Shipped fairly fast too.
Smooth transaction. Received within the timeframe. Serious store. Will post pictures when completed. Thank you.
to many split missing packs of diamond, need more care in picking
ha hacerlo, espero que no me falten bolas de algún color
в целом картиной довольны, не вижу смысла занижать звезды. НО! все таки есть недочеты со стороны продавца, 1 цвет отсутствовал полностью (451), и еще не хватило деталей другого цвета(415)
Заказ сделала 26 февраля, в Москве получила 11 апреля. Мозаика была обернута вокруг страз, поэтому довольно сильно помялась, под прессом, надеюсь, распрямится. За это сняла одну звезду.
Keurig verpakt en snelle levering
Посылка затерялась в пути, но пришла в сохранности, всё хорошо.