We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful picture, rhinestone many
The order came pretty quickly. Packed very well, in a honeycomb inflated hard film. There are many colors, so the picture will turn out beautiful. Seller thanks!
The order arrived well thanks
Everything is fine. I will collect additional feedback with the finished work.
Fantastic item and I am very happy with transaction
Super
I have not started working on it yet due to working on another painting but i did make sure all the drills was there and accounted for and they appear to be i did want to say this store has amazing packaging the package was in a air tube no creases or anything very happy with the shipping I will be book marking this store and will shop here in the future Thank You for the amazing product
All ok, the countries are all in place. included tweezers, wand, glue and tray for rhinestones. packed in an inflatable bag nothing wrinkled. store recommend. size match
Shipping fast packed well store recommend
Package came quickly, super
excellent product thankyou
Very beautiful picture! Includes 3 brushes, which is a very big plus. 25 colors. Until i unpacked
The product corresponds to the description. The order came two weeks before cherepovets. Packed well. Crystals are nested according to the scheme, i hope enough. Seller recommend
Delivery to krasnodar less than a month, in the set everything corresponds to the composition, i recommend the store.
The picture came well packed, for a month. I hope all the diamonds are in place and we have enough. Start work
I liked everything very much, thank you.
Very good
This was a gift so I will update review when person starts full square drill 40x40cm nicely packaged all drills accounted for
Fast shipping, and very good product .
Everything is fine
receiver earlier than expected
Was well packed
Thank you very much!!! Everything came. The store is well done!!!
Well, very long delivery... more than two months) but pleases that the embroidery came intact and safe, very well packed, although the picture was greatly wrinkled, for two hours i lay on the table in warmth and all straightened up, beads seem to be enough, but it will be visible in the work, instructions in russian, But without it, even a beginner will figure out, all bags with beads are numbered, quickly and easily figured out)) i recommend the store, i will order more!
Super-fast delivery and again nicely packed
loved it
Thank you order, well done store order came for two weeks
Absolutely beautiful, great price and delivery. Thank you so much
It came well packaged, but inside it was wrinkled
The parcel is well packed in air bag, thank you very much
The picture was received within a month. I'll lay it out. Let's see what happens
Everything came. Everything is super. Thank you very much.
As always on top. Delivery is fast. Packed in a box neatly, nothing crumpled. Embroidery quality is very good. Thank you very much. I recommend.
Thank you! Amazing care about the buyer! Everything is laid out so competently and correctly. The store deserves a hundred times five stars! I want to order more and more. thank you very much!
It came in a month to kamchatka. Diamonds did not count i think enough. Came in a package with air
Picture oboldennaya, delivery very quickly, recommend store
All well received and complete am very satisfied
Fine, were very satisfied! There Are some stones with holes, but it seems like the background is not a big influence in view. Until dokleili until the end of the stones are not counted in the hope-enough))
Perfect thanks
I have not started this project yet however I did receive it a few days ago and I am really impressed with the packaging they chose. I have ordered other ones from this site from different stores and they were not as good at all you can tell this seller packaged their product properly and it was well thought of which is really important when shipping over seas will order from them again when I finish this one. the picture looks to be 100% as described as well and the beads are square which is exactly what I was looking for the quality of the tools also appear to be much higher then other ones I have received. Doesn’t look cheap. well worth the price. It also arrived faster.
perfect
Beautiful painting thanks and very quickly
Super fast delivery! it is packed in the air cushion, do not wrinkle, light room murdered in under an hour, books. straziki square (a lot), full kit, make, will add a review. store good and Prosperity))
Received 15 day after the date of order. Full
Called in house needs to to start
Super fast delivery.
I have received both my diamond paintings from this order. However the Wolf Mosaic did not come with a list of how many diamond that I should have. If it is short when I do it I will be very angry and will think twice before I order another from this store.
It's fast that is necessary))))