We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love these necklaces! This store is the real deal
They never fail me live doing business with you guys
This is my fifth necklace I ordered from this store, they always come out beautifully. Shipping was extremely long, but that's understandable.
Beautiful engraving that came in a nice displayed jewelry box. Love it!
It’s beautiful took a month to get to Louisiana
Nice for the price :) I hope the gold color will not fade
Satisfied with my order. Delivery a little long. Good communication with the store. Very good jewelry. A board no contact with water.
Delivery is fast, everything corresponds to the description. very nice turned out ..
Ordered 1.7 received 2.11 too freaking long. It’s done how I want but delivery was too long.
the quality is amazing! loved them
Spb reached in 19 days, which i consider very quickly The pendant is beautiful, made neatly, i really like
Excellent work is a little big than i expected.
all good, just like picture!!! so pretty
took a little long on ship time but looks good i’ve bought multiple necklaces usually takes 3wks ship to US
Good quality, fast delivery
Super cute and affordable.
Absolutely love it
I am in love with this necklace!
I would like a little shorter chain, and so not bad.
It came in very good condition, and especially in less time, thank you! I recommend the shop!
Super!! Came nicely packed, exceeded my expectations! Beautiful!!
Cute.thanks.i will order it again soon.
Product came as described. Delivered to Toronto in a little less than a month. The two middle letters in the photo only look dark because of the lighting
Came very fast !
Very nice. Love the packaging thanks
Took about 3 weeks from Order date to get to Louisiana! I sent a pic of name in this font and they were able to make it! Love it will order again! Makes a really cute inexpensive gift!
I just got the items in the mail today after waiting for two weeks to New Zealand and I have to say I’m very satisfied! The craftsmanship is great and for the price, the quality is beyond amazing. I haven’t worn it yet so I don’t know how it will handle under water, but so far it looks so pretty! The longer your name is, the smaller the piece though! I ordered three and one of the boxes broke but that’s fine as it was my one and I was just concerned about the other two as they were presents. Overall very impressed and will come back again if I ever need customised jewellery! Thank you.
Perfect. Beautiful necklace and good store. I recommend.
Love Love Love. Exactly what I wanted, great quality for the price.
I was very nervous to order at first but the store did a good job on this necklace and it looks exactly how i want it to look
Love it! Fast shipping! Will order more thank you!
Puse una reclamacion por que me hicieron el collar con letras de distintos tamaños pero ahora rectifico el comentario,ha tardado 2 semanas en hacerme otro y estoy feliz,vendedor muy atento y paciente! Muchisimas gracias!
Je recommande ! C'est arrivé vite (2 semaines) avec un bon suivi et une bonne communication du vendeur. top
Amazing quality, and fast shipping.