We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
beautiful cat nicely packaged thanks!
Look at
While you like everything. .. Then i will add a review
I'm very happy. The item is beautiful and carefully packed! I recommend the store.
Packed on conscience-nothing crumpled. All the necessary tools were attached to the work. Rhinestones are bright, i hope the number of them will be enough.
Arrived quickly. Still have to start on this one.
excellent
The parcel is neatly packed, came quickly enough. In the kit and tweezers and pencil (the first time i have this, usually something is put one). The basics themselves, of course, will have to put under the press, t. K. Despite the fact that it was packed in a special inflated wrapper, still a little wrinkled. In general, i'm happy.
Fine wrapped. Reasonably fast delivered
Working on the cat now. It’s beautiful. Very happy with the product
Can’t wait to do these! Everything is included!!! Also English ! Perfect
beautiful, can't wait to get started.
Super fast shipping and shipping!!! I ordered from another operator, so he did not even send embroidery. Packaging is reliable. Embroidery is beautiful. Added bags for storing crystals and tweezers. The goods are of excellent quality. With pleasure i will collect. Thanks to the store. I recommend.
Embroidery came very quickly. Ordered january 8, received january 24. Everything matches.
The product is excellent. Packed very well, there are no creases in the picture. Satisfied with the goods, before st. petersburg the parcel was about a month Perhaps it would be faster if not for holidays.
Delivery to krasnodar almost 4 weeks. The store is sociable, answers all questions, notifies about the movement of the goods. Canvas quality, good, very dense, stones to pack in small bags + put bags with clip. Squares small 5 × 5mm. pebbles without marriage. bright. i recommend
The embroidery is packed in plastic sausage with air, but still crumpled. We'll have to divulge somehow. A pleasant surprise in the form of small bags on fasteners for unused diamonds.
I liked it perfectly
parfait
Fast shipping - hope, that will be ok...
Thank you very much to the store, sent quickly. Before the moscow region the order was 3 weeks. Track tracking. Packed very high quality! I ordered earlier from another seller-there was no such package. Here everything came safe and sound! I hope strazin enough) bought for a gift. I am happy with the purchase, i recommend the seller!
Packed neatly, sent store quickly, picture matched
Beautiful!
Fantastic
Thx
Delivery fast thanks.
Cute and good quality! Thank you store for your honest job!
In parcel arrived in three weeks, it was good looks, but when opened, then saw that picture is not is wound onto and just somehow folded, natural a lot of room. On the drawing is quite pale, the characters are barely visible. Some packages with crystals were scattered. See what happens after assembly
Just as described. Smooth transaction. Delivered in time quoted.
Diamond embroidery delivered on time. Ordered 22. 07.2018 the order came 10.08.2018. Folded, but rather quickly smoothed under pressure. Much additional bags-31 thing. Thank You Very Much!
Arrived on time. Good packaging. All there. Can't wait to start!
Order came quickly. Well packed in roll. There Are Zamyatin. THE work still did not take.
amazing
prefect description of picture.
och. beautiful
thank you
little mauled come
very satisfied
Fast Shipping. Good Communication. Kit high Quality.