SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diamond Art (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Picture 20*20 for beginners just right. Then i will add how to collect ..
Corresponds to the description, neat packing, all in the kit, i advise.
Arrived on schedule. Picture-coverage.
The parcel came in a month well packed all whole printout good diamonds complete store recommend
Everything is well packed, thank you!
The goods received within a month. All in stock, well packed. For the first time i want to recommend the store and wish him success!
Beautiful diamond painting. Arrived in perfect condition. Nothing wrong with the canvas and all drills were there. Beautiful colors.
right on time
It took a while to get here but im happy with it
The child is happy!
Wonderful and arrived ahead of schedule. There are the tweezers and individually to put the Diamond Pen with tools, double or quadrupli, the diamonds are already closed in sacchettini hermetic and the painting is divided into "sectors". The best buy right now
It came in a month, it looks ok. I want to get to work faster)
It's great. Seller recommend.
It was about a month, everyone is happy. Rhinestones bright
The box came very wrinkled, but the picture itself was not hurt, well packed. Seller recommend, each color is packed in a separate bag
Fantastic!!! It is the first time that I receive the diamantini all selected in the envelope that opens and closes. I don't see l now to start! @ @ @ @
love it. Can't wait to start.
The order took a month to yaroslavl. He served all the way. Packed simply perfectly: in a pup, the base itself is wound on a foam roller. The complete set is more than complete: in addition to the standard handle for the strasses themselves, plasticine and jars, tweezers and a nozzle for leveling rhinestones. Each color of the rhinestones in the package, which has a convenient edge for opening and closing. Seller recommend!
I advise everyone!!! This is my first work in this needlework, everything is clear and simple. a little different size the mosaic itself, but not critical. I ordered the second from the same store.
all good! will order from this store again!
Item received within 15 days, nickel condition, very well packaged and a top store who communicates very well!!!! I recommend it of course!! For my next order I will of course pass by huacan!!!!!
Everything quickly came, a complete set, packed in a box, the picture is wound on a roller.
Fast shipping. Good quality. i recommend.
I have not finished the diamond painting yet, but very satisfied with the product, good equipment and diamond bags are very practical
awesome item thank you
Canvas was rolled and in good condition. Drills are neat and organized!
The order came, we will collect, and then we will drink...
Goods Received..
arrived quite fast. The convas is nicely pack in the box. everything seems good. will order again
Everything is right
It's all in time. Very good quality. recommend store
Very fast delivery, very good product, recommended
Took only 2 weeks to arrive here in New Zealand- awesome! Great canvas and drills look in order. Will give further feedback once I start the painting.
super Leinwand. Symbole sehr klar. lieferzeit ca 5Wochen.
Perfect!
muy bien envuelto. son daños visibles con los colores correctos y completos
love this design. great picture even at its smallest size. good colors.
ready to start this one, ive ordered one of the other similar to this and love them
Perfect!