SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diamond Art (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the photo. It came 16 days before the tambov region
Cool pillow, synthepon ordered separately,
Everything, as in the description. The face is pretty. Delivered on time. Thank you very much and success to the store.
It's a cover. Pillow should be bought separately
Thanks, order was delivered fast, pleasant deal
The order was made on january 23, 2019. the parcel was received on march 8, 2019. it was packed well, it got everything intact. the product corresponds to the description. quality is satisfied. the colors are saturated. thank you. i recommend.
I'm very satisfied
Arrived quickly, feels very comfortable, good quality, thought it is the whole, just a case, overall satisfaction
awesome
Pillow cool, satisfied, my daughter like
⭐⭐⭐⭐⭐
Good quality, fast delivery. Thank you, i'll order more!
мне нравиться)))))
As expected. More than a month went to belarus
Funny. In the car looks great
Cool pillow! Delivery to minsk 20 days
Качество супер. Ищу наполнитель.
Очень довольна подушками!приходят без наполнителя. Спасибо продавцу!
As in the photo.
Very fast shipping! Qualitatively!
It's okay, thank you.
Impeccable quality, prudent exelente, exactly equal to 20 days, I am very satisfied!
Thank you, interesting covers, photos of dogs quality
Funny pillowcases. Large and very good quality. Attached to the elastic band. Back velvet. Delivery was long. In the dnieper came in 42 days
Super! quality bomb! sent order as i asked
Pillow super! Order came quickly!
Without filler. Quality ok, odorless
Thank you order came quickly
All as in the picture. This is a cover, not a pillow. I knew it when ordering, many do not pay attention to it in the description
The print is very clear and bright. Excellent pillows, stuffed two pieces with wool and two ball filler. Look great. The whole family is happy. I recommend. Fast. Immediately did not mark receipt, while checked.
Доставка быстрая. Пришел заказ в Тюмень за 14 день. Смотрится прикольно. В чехол набил синдипон и стала подушечкой. Трек отслеживался. Рекомендую.
All super!!!
Excellent quality
3 weeks before kostroma reached
Everything is fine, the delivery is very fast, the goods fully match (cushion without padding). I recommend the store and the product.
It came very quickly. The description corresponds. So far i did not fill anything, but the pillowcase itself looks pretty.
Super cheholchiki! Came in for 2 weeks. All as ordered! Thank you!
I am soooo happy with this store and this purchase! My order was shipped out very quickly. The picture speaks for itself. I will definitely order more from this seller! You have won a new customer.
Хорошие:) Я набила шерстью самоеда, очень мягко и удобно!
The material is good, delivery is not long. Not a pillow, but a "pillowcase". Rear tipo gum to attach to seat
Delivery is fast, the headrest is empty, it will need to be filled with a holocaust or what others. Materials. it is convenient that there is lightning.
Классные подушечки. Супер. Я очень очень очень довольна товаром. Супер доставка. 10 дней до Белгородской области. Качество на высоте, аккуратные швы. Огромное спасибо продавцу.
Товар отправили сразу в тот же день. Пришел также быстро, через 15 дней. Чехол очень понравился, заполню внутри и сделаю ещё фото в салоне машины. Супер, всё очень понравилось! Закажу ещё один. Большое спасибо продавцу!
Товар понравился. Доставка очень быстрая, все прислали точно по заказу. Очень довольна заказом. Спасибо.